Technical Writer

Department: Engineering    |      Type: Full Time

The Finterra Technical Writer is responsible for providing write- ups and reports which will help to better engage with the various stakeholders. The particular focus is on communication of our expertise as a market leader and to differentiate ourselves from our competitors in terms of services, capabilities and assurances we offer.

Responsibilities

◎ Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
◎ Plan, develop, organize, write and edit operational procedures and manuals
◎ Research, develop and document technical design specifications and test scripts
◎ Maintain a comprehensive library of technical terminology and documentation
◎ Analyse documents to maintain continuity of style of content
◎ Manage updates and revisions to technical literature
◎ Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
◎ Write easy-to-understand user interface text, online help and developer guides
◎ Create tutorials to help end-users use a variety of applications
◎ Analyse existing and potential content, focusing on reuse and single-sourcing opportunities
◎ Create and maintain the information architecture

Requirements

◎ University degree in Computer Science, Engineering or equivalent preferred
◎ Proven working experience in technical writing of software documentation
◎ Ability to deliver high quality documentation paying attention to detail
◎ Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
◎ Excellent written skills in English and verbal communication skills
◎ Proficiency in MS Office
◎ Strong working knowledge of Microsoft Office
◎ Basic familiarity with the SDLC and software development

Personal skills required

◎ Enthusiastic and self-driven
◎ Team player but able to work on his own initiative
◎ Excellent communicator and presenter
◎ Enjoying working in a dynamic and multi-cultural team and environment
◎ Skilled at prioritization and multi-tasking
◎ Having attention to detail

Language(s)
Fluent oral and written English mandatory

“With annual growth expected to average the payments industry is expected to be a $2-trillion-dollar industry by 2020.”

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